Returns and Mistakes

If WE make a mistake and ship the wrong item, call us for authorization to return the item for exchange or full refund.

If YOU make a mistake and decide you don't wan't an item or ordered the wrong thing, call us for instructions. Most items can be returned as long as they are in exactly the same condition as when we sent them. Some items do incur a restocking fee, and some items are not returnable if they have been opened. (Would YOU want to buy a radio that someone had messed with? Or a heli that may have missing parts? Me neither!)

ANY item returned will ONLY be credited IF you have PRIOR AUTHORIZATION, all of the original packaging AND the invoice (make a copy) and return the item to our store with all shipping and insurance fees paid. We do not accept any CODs. Unauthorized returns will be refused and you will be charged by your carrier for shipping both ways.

Legal Information

Important Legal Information

R/C Helicopters are not "toys," they are operational helicopters with all the inherant dangers of such devices. Construction and operation of helicopters requires training and caution. 

New England Heli Inc. makes no claim of guarantee, warranty or any other claim, expressed or implied, that any item purchased is suitable for any purpose included the intended purpose. Further, you specifically agree when placing any order that you will hold New England Heli Inc., its officers, employees and assignees, completely harmless and free of liability for any damage, harm, or claim arising from the purchase, assembly, use or misuse of any product(s) purchased from us. Nothing said, written or implied by any person connected with New England Heli Inc. shall invalidtate any of the preceding disclaimer. The purchaser assumes all liability for all potential damages or claims that might arise from the purchase or handling of any items purchased.

New England Heli Inc. reserves the right to refuse service to anyone for any reason. We may require faxed signatures and copies of credit cards prior to shipping any order.

We are fully aware that you have a choice in where you buy your products. We thank you sincerely for choosing us.